Corporate Offices

Technology Plaza
127 John Clark Road, 1st Floor
Middletown, Rhode Island 02842
Tel: 401-239-5300

Privacy Policy


NexGen Compliance Solutions, LLC Privacy Policy (NX-INT-002 V1.1) Mar 08, 2011

Proprietary Notice: This document contains confidential information proprietary to NexGen Compliance Solutions, LLC and may not be reproduced, copied or used for purposes other than its intended use without the prior written consent of NexGen Compliance Solutions LLC. The information in this document is subject to change without notice.

INTRODUCTION


NexGen Compliance Solutions, LLC respects your right to privacy. The following is the privacy policy for the TitleHound application, including the www.NexGenCompliance.com, www.TitleHound.com, www.TitleHoundOnline.com, and www.TitleHoundDirect.com web sites. In this policy, we describe what personal information we collect, how we use it, and your options regarding information we may collect about you. It does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity. If you have questions about this policy, please feel free to contact us at: NexGen Compliance Solutions, LLC 127 John Clarke Rd, Suite 1005 Middletown, RI 02842 Toll Free: 888-808-644 E-mail: info@nexgencompliance.com

SCOPE


The current scope of this plan is limited to our Web Server Environment, TitleHound Support, and the NexGen IT infrastructure. This is a business continuity plan, not a daily problem resolution procedures document. Additional sections will be included for overall business operations.

WHAT PERSONAL INFORMATION DO WE COLLECT?


In order to access the our application and/or websites, you may be required to provide certain personally identifiable information at various times and places, including but not limited to your name, title, company name, address, telephone number, and email address that you voluntarily provide or is provided by your employer to provide you with access. When you place an order for subscription services on our site or through Web Services, we may collect personal information from you including your credit card information and the email address that corresponds to your TitleHoundDirect.com or TitleHoundonline.com account, and to which we will send an order confirmation. We collect this information on web pages using encryption technology to help prevent any third party from intercepting the information. We only use your credit card information for completing the purchase transaction and our billing provider saves your credit card information for recurring billing purposes. We may use the information provided by our customers to analyze product trends based on, for example, geographic and demographic factors. This analysis helps us improve the quality of our website. When an order is placed for real estate services we provide directly or through our service providers, we may collect Personal Information about you from the following sources:
  1. information we receive from you on applications or other forms, such as your name, address, social security number, tax identification number, asset information, and income information;
  2. information we receive from you through our internet websites, such as your name, address, email address, internet protocol address, the website links you used to get to our websites, and your activity while using or reviewing our websites;
  3. information about your transactions with or services performed by us, our affiliates, or others, such as information concerning your policy, premiums, payment history, information about your home or other real property, information from lenders and other third parties involved in such transaction, account balances, and credit card information; and
  4. information we receive from consumer or other reporting agencies and publicly recorded documents. When you contact us via email, we may use your return email address to respond when necessary or when requested to do so.
We may use the information we collect to notify you occasionally about important functionality changes to our website, new TitleHound.com or NexGenCompliance.com services, and special offers we believe you will find valuable. If you would rather not receive this information, you may opt out at any time. We send every promotion with explicit opt-out instructions. From time to time, we may randomly contact customers about participating in a survey about our products, services, and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your family. These surveys are always voluntary and you may opt out at any time. Our host web server tracks and collects general information about the visits to our Web site. While IP addresses (the internet address of a computer) are logged to track a user's session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors' domain names and what countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Web site and better meet your needs. Some of NexGen Compliance Solutions, LLC's web sites may make use of "cookie" technology to measure site activity and to customize information to your personal tastes. A cookie is an element of data that a Web site can send to your browser, which may then store the cookie on your hard drive. NexGenCompliance.com, TitleHound.com, TitleHoundonline.com, and TitleHoundDirect.com use stored cookies. The goal of this technology is to better serve you when visiting our site, save you time when you are here and to provide you with a more meaningful and productive Web site experience.

Web Beacons:

While you are on the website, or while you are otherwise viewing our content, you may encounter Web beacons, which may come from NexGen Compliance Solutions, LLC or TitleHound or from third parties, such as content providers. A Web beacon, which is sometimes also called a "Web bug" or "clear gif," is a small graphic image in a Web page, a Web-based document, or an email message, which generally allows the party that set the Web beacon to monitor certain information about the viewer of the Web page, Web-based document, or email message, and it may allow access to certain cookies. Web beacons are usually invisible to the user, because they are small. In general, however, any electronic image viewed as part of a Web page, including an advertisement, can act as a Web beacon. Web beacons typically collect the URL of the page the Web beacon comes from, the type of browser requesting the Web beacon, the IP address of the computer that the Web beacon is sent to, and the time the Web beacon was viewed. Web beacons can also be linked to personally identifiable information. We may aggregate information we collect through Web beacons. NexGen Compliance Solutions, LLC does not have control over Web beacons used by third parties and does not have access to whatever information they may collect.

HOW DO WE USE INFORMATION WE COLLECT?


We request information from you for our own legitimate business purposes and not for the benefit of any nonaffiliated party. Therefore, we will not release your information to nonaffiliated parties except:
  1. as necessary for us to provide the product or service you have requested of us; or
  2. as permitted by law.
We may, however, store such information indefinitely, including the period after which any customer relationship has ceased. The information you supply will be used by NexGen Compliance Solutions, LLC to respond to your inquiries, supply you with requested information on products and services, or track orders you place. NexGen Compliance Solutions, LLC may use authorized third parties to collect, track and process such information. If you have submitted personal information to NexGen Compliance Solutions, LLC electronically and would like it removed or modified, please contact us at clientsupport@nexgencompliance.com. We will use reasonable efforts to comply with your request. We may share non-identifying aggregate information with third parties. However, we will not share your personally identifiable information with outside parties unless you specifically agree to a governing set of rules that allow such disclosure or otherwise give us permission to do so. We may employ other companies and individuals to perform functions on our behalf. Our employees, agents and contractors who have access to personally identifiable information are required to protect the information in a manner that is consistent with this Privacy Policy. In the event that NexGen Compliance Solutions, LLC goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be a part of the assets transferred. We will not share your personally identifiable information in ways unrelated to those described above without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated uses. We reserve the right to use in any manner and disclose any non-personal information that we collect including cookie and traffic data. We do not combine personal information with any of the non-personal information gathered on our site. We may use third-party service providers to assist us with the administration of the site or otherwise perform services on our behalf, including transaction processing and sending email. Such third parties may be supplied with or have access to your personal information solely to provide services to us or on our behalf.

THIRD PARTY CONTENT


When you are on the Website, certain content may be created or hosted by a third party. Such third parties may drop cookies and/or use Web beacons, which may be used to identify some of your preferences or to recognize you if you have previously been to their Website or otherwise had contact with them. We do not control the use of such technology by third parties, the information they collect, or how they use such information. Such third parties' use of cookies is subject to their own privacy policies, which may differ from this one. We do not disclose your personally identifiable information to third parties serving content on this Website in connection with the serving of such content. Such third parties do not have access to our cookies.

DATA SECURITY


We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. You should be aware that we have no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

WEB SITE SECURITY


The TitleHound site must be accessed with a Secure Sockets layer (SSL) compatible web browser. Refer to the TitleHound Integration Guide for a list of validated browsers. The TitleHound Web Servers uses authentication and RSA encryption technology to secure data transmitted over the internet. The TitleHound web site should be accessed via HTTPS which indicates that the site is secure and the data comes from a secure server. This means that data transmitted from the TitleHound server to client browsers cannot be read or deciphered from unauthorized individuals. The TitleHound SSL Certificates are issued by Go Daddy Secure Certification Authority and it is visible by clicking on the SSL icon found next to the TitleHound URL in your browser. The certificate validates the connection between the TitleHound Server public key and the server identification. To view the Go Daddy Secure Certification issuer statement refer to the following link: https://certs.godaddy.com/anonymous/repository.seam. All of the TitleHound data is stored in database repositories that has very limited access and are located in a controlled and monitored environment behind a firewall and servers that have all up-to-date security software.

CONSENT TO TRANSFER


This Website is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using this Website, participating in any of our products or services and/or providing us with your information, you consent to this transfer. The server architecture can be configured so that servers can be located at different data centers so that in case of such a disaster at one data center the system can keep on working because another set of servers can be co-located at a different site.

LINKS


The NexGen Compliance Solutions, LLC Web sites may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Because NexGen Compliance Solutions, LLC considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings.

AGREEMENT TO TERMS AND OUR RIGHT TO MODIFY TERMS


By using this website, you consent to the collection and use of information by NexGen Compliance Solutions, LLC from this website as indicated above. NexGen Compliance Solutions, LLC reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.